Trying We Mate shouldn't be a risk. That's why we created Sip & Send: you have 14 days to decide. If it's not for you, we'll refund your money. No fine print, no awkward questions.
Go to My orders → Manage order → Request a return. No emails, no endless forms.
We reply within 24h with the next steps. A real person, not a bot.
We process your refund to your original payment method as soon as we confirm it.
The money is back in your account within 5–10 business days. We'll let you know as soon as it's on its way.
You have 14 calendar days from the delivery date to request your refund under Sip & Send.
The guarantee applies to your first box, opened or unopened. That's the whole point: so you can really try it.
As a food product, consumables have legal nuances. Your Sip & Send guarantee goes beyond the legal minimum.
Note: Indicative text pending legal review. References to the EU right of withdrawal and exceptions for food/consumables must be confirmed with the team before publishing.
Start it from My orders → Manage order → Request a return and we'll take care of the rest.
Once your request is confirmed, the refund is processed to your original payment method (card, iDEAL or PayPal).
It usually shows up within 5–10 business days, depending on your bank. We'll email you as soon as it leaves our side.
If your order arrived broken, incomplete or with a flavour you didn't order, we'll fix it right away: we'll resend the correct product or refund you.
Start it the same way from My orders → Manage order → Request a return and choose the reason (damaged or wrong item). If you'd like to attach a photo, write to us at returns@wematedrink.com with your order number and we'll sort it out right away.
Email us and we'll reply fast. No tickets, no endless waits, no scripts.
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